Terms of payment

1.1 – Booking Service

The base service charges £3 per confirmed restaurant booking (pay-per-booking, no plan required). The optional Unlimited Booking Assistant plan includes a trial period at £0.10, then costs £69.00/month (all bookings included, no per-booking fee).

1.2 – Magazine

The digital Magazine plan is available at a maximum of £7.60 per month.

Billing begins seven (7) days after the sign-up date. At the end of this period, the plan is automatically renewed unless the Customer cancels it beforehand. The frequency of payments may vary, depending on the billing cycle selected at sign-up.

The plan is for an indefinite term and may be cancelled at any time.

This plan is separate from the Unlimited Booking Assistant. It may be taken out separately or at the same time, and its cancellation does not automatically result in the termination of the other plan, unless otherwise stated at sign-up.

Ovaide reserves the right to modify its rates at any time. The customer will be notified in advance of any changes.

2.1 – Billing frequency

The plan is billed according to the chosen offer and according to the periodicity applicable to that offer.

The amount billed corresponds to the rate displayed and accepted by the user at sign-up. All prices are in pounds sterling (£), including VAT where applicable.

Unless otherwise stated in the relevant offer, the plan is automatically renewed according to the periodicity applicable to the chosen plan.

Automatic renewal ensures the continuity of the service without interruption. The user can manage their plan according to the modalities provided on the site.

Receipts for every charge are available in the personal area.

The user must provide valid payment data at sign-up. Payment information is used exclusively for transactions linked to the plan.

In the event of a payment failure, in particular due to an expired card, insufficient balance, or bank refusal, the user must regularize their situation to maintain access to the service. In the event of non-regularization, access to the services may be suspended.

Payment for the services is made by bank card through the payment solution offered on the site at sign-up.

Transactions are carried out in pounds sterling (£). All payments are encrypted and protected in accordance with applicable security standards.

If a customer does not recognise a charge or has a question about it, they are invited to contact Ovaide through the chat or at contact@ovaide.com before contacting their bank, so that the situation can be checked and resolved quickly.

The user may terminate or cancel their plan according to the modalities provided in the General Terms and Conditions of Sale and, where applicable, in the Cancellation Conditions available on the site.

The cancellation or termination will take effect under the conditions provided in those documents.

Refunds are only made under the right of withdrawal set out in the General Terms and Conditions of Sale, or in the event of an error by Ovaide, such as a duplicate charge or a request that was never handled.

Any refund request must be sent via chat, from the personal area or by email to the address contact@ovaide.com.

Accepted refunds are made within fourteen (14) days, using the payment method used in the initial transaction, unless technically impossible.

Ovaide may adjust its rates and modify its billing conditions depending on the evolution of its services, the market, or applicable regulations.

Any change applicable to an ongoing plan will be subject to prior notice under the conditions provided by the applicable contractual documents.

Ovaide applies security measures intended to protect payments and information transmitted during transactions.

Payments are processed via secure protocols and through specialized technical providers.

For any question regarding payments, plans, cancellations, or refunds, you can contact us. For any request, we invite you to use the chat as a priority.

Email: contact@ovaide.com