Terms and conditions of sale

The website ovaide.com is operated by Rolling Bay Limited, a company registered in England and Wales under number 13943053.

Registered office: Office 3, Suite A, 13 Reeves Way, South Woodham Ferrers, CM3 5XF, United Kingdom.

Publication director: Jessica Tillett, Director of Rolling Bay Limited.

For any request, users are invited to use the chat available on the website as a priority or to write to: contact@ovaide.com.

The website is hosted by Amazon Web Services EMEA SARL.

Accessing the website, creating an account or signing up for any offer implies full acceptance of these Terms and Conditions of Sale.

Ovaide provides an online restaurant reservation platform. A service fee of £3 applies per confirmed booking.

In addition to the base service, users may sign up for the Ovaide Unlimited Booking Assistant (£69.00/month), which provides unlimited booking assistance with no per-booking fee, or to the digital Magazine (up to £7.60/month).

The services are intended exclusively for adults acting for personal use. Any unlawful, abusive, fraudulent or unauthorised use may result in the temporary or permanent suspension of the relevant account.

Ovaide acts as an intermediary and, where necessary, on the customer’s behalf when contacting or dealing with third parties. Any final material services may be carried out by external providers, who remain solely responsible for their own performance.

3.1 – Pay-per-booking

Ovaide charges a service fee of £3 per confirmed restaurant booking. No plan or commitment is required, and the fee is charged at the time the booking is confirmed.

3.2 – Unlimited Booking Assistant

The Unlimited Booking Assistant plan (£69.00/month) provides unlimited booking assistance for restaurant bookings and all other service categories. Members are not charged the per-booking fee.

The plan begins with a 3-day trial charged at £0.10. At the end of the trial, it automatically renews at £69.00/month unless cancelled before renewal.

Ovaide reserves the right to refuse any request that it considers clearly unlawful, unsafe, disproportionate, contrary to public policy or outside the normal scope of the service. The service consists of the Ovaide team analysing, processing, monitoring, exchanging information about and following up on the customer’s request.

3.3 – Magazine

The Magazine plan allows the customer to receive a digital publication issued weekly under the Ovaide brand.

The Magazine is a service separate from the Unlimited Booking Assistant. It does not include any assistance hours, does not increase the hours of any plan and may be taken out separately or alongside the Unlimited Booking Assistant.

The Magazine may include selections, recommendations, inspiration, practical information, themed content and, more generally, any material that forms part of Ovaide’s editorial line.

Signing up for a Ovaide service requires the prior creation of a customer account. For that purpose, the user must provide accurate, complete and up-to-date information, including identity details, a valid email address, a telephone number and valid payment details.

Once registration is completed, the user is given access to a personal area through which they may, among other things:

• review active plans,
• update certain personal details,
• track restaurant bookings and service requests,
• access invoices,
• manage plan cancellation,
• access the Magazine where applicable.

Login credentials are personal. The customer is responsible for keeping them confidential and for all use of the account until any unauthorised access is reported.

Ovaide implements reasonable technical and organisational measures intended to protect access to the website, customer accounts and associated data.

5.1 – Pay-per-booking and Unlimited Booking Assistant

The base service charges £3 per confirmed restaurant booking (pay-per-booking). No plan or commitment is required.

The optional Unlimited Booking Assistant plan (£69.00/month) includes all bookings with no per-booking fee.

5.2 – Magazine

The digital Magazine plan is available at a maximum of £7.60 per month.

Billing begins seven (7) days after the sign-up date. At the end of this period, the plan is automatically renewed unless the Customer cancels it beforehand. The frequency of payments may vary, depending on the billing cycle selected at sign-up.

The plan is for an indefinite term and may be cancelled at any time.

This plan is separate from the Unlimited Booking Assistant. It may be taken out separately or at the same time, and its cancellation does not automatically result in the termination of the other plan, unless otherwise stated at sign-up.

Ovaide reserves the right to modify its rates at any time. The customer will be notified in advance of any changes.

5.3 – Common pricing provisions

All prices are shown in pounds sterling (£), including VAT where applicable.

The Unlimited Booking Assistant plan and the Magazine plan may be billed and charged according to the payment schedule shown at sign-up. Depending on the case, payment may be collected in one instalment or in several instalments, without additional charges to the customer.

For technical or administrative reasons, Ovaide may split a charge or combine several amounts due, provided that this does not result in any extra cost for the customer.

Any fees charged by the customer’s bank, card issuer or payment method provider remain outside Ovaide’s control and responsibility.

Any price change or substantial change to a plan will be notified to the customer in advance. In that event, the customer may end the affected plan before the new terms take effect.

Payments are made by bank card through a secure payment solution.

The booking fee of £3 is charged upon confirmation of a restaurant booking. Amounts due for plans are then collected according to the billing cycle applicable to the chosen service or according to the payment arrangement accepted at checkout.

Plans renew automatically at the end of each relevant billing period unless cancelled in advance in accordance with these Terms and Conditions.

If payment fails, the card has expired, the bank refuses the payment, funds are insufficient or any other charging issue arises, Ovaide may notify the customer and suspend access to the relevant service until the situation is regularised. If no regularisation occurs within forty-eight (48) hours, suspension may remain in place until payment is successfully completed.

Receipts for every charge are available in the personal area. Invoices and payment confirmations are available in the personal area and on request.

Unlimited Booking Assistant and Magazine plans are entered into for an indefinite period and renew automatically at the end of each billing cycle unless cancelled in advance.

The customer may cancel at any time:

• through the cancellation form available on the Contact page,
• from the Manage my plan page,
• or through the chat available on the website, which should be used as a priority for any request.

Where the customer has signed up for both the Unlimited Booking Assistant and Magazine, cancellation of one does not automatically cancel the other unless a specific bundled offer expressly states otherwise.

Unless the statutory right to cancel is exercised, cancellation takes effect at the end of the period already paid for. No cancellation penalty is charged for indefinite plans that may be ended at any time.

For distance contracts, consumer customers benefit from a fourteen (14) day cancellation period from the day after the contract is entered into in relation to services and, where applicable, for digital content not supplied on a tangible medium, subject to the applicable legal rules.

The right to cancel may be exercised by making a clear statement of the decision to cancel, whether from the customer area, by email or by using a cancellation form where one is made available.

Where cancellation is validly exercised, sums paid for the relevant service will be refunded within fourteen (14) days from receipt of the cancellation request, using the original payment method unless otherwise agreed.

If the customer expressly requests that the service begin before the end of the cancellation period, the customer remains liable to pay for the proportion of the service already supplied up to the time cancellation is communicated. This applies to the Unlimited Booking Assistant and, where relevant, to any service element already delivered under the Magazine plan.

For digital content not supplied on a tangible medium, including the Magazine where applicable, the right to cancel may be lost once supply has begun if the customer has given express consent to immediate supply and acknowledged that the right to cancel will be lost in those circumstances.

If the required consent, acknowledgement or contract information has not been properly provided, the customer’s cancellation rights remain governed by the applicable statutory rules.

Refunds are only made in the cases provided for by law, in particular under the right to cancel set out in section 8, or in the event of an error by Ovaide, such as a duplicate charge or a request that was never handled.

Refund requests can be made via chat, from the personal area or by email to contact@ovaide.com.

Accepted refunds are made within fourteen (14) days, using the original payment method.

Ovaide provides an assistance, coordination and intermediation service. Its liability must be assessed within that scope only.

Any services materially carried out by third parties remain the sole responsibility of those third-party providers. Ovaide is not liable for delays, cancellations, failures of performance, quality defects or damage attributable to external providers.

Ovaide is also not liable for temporary website interruptions, technical failures, force majeure events or inability to process a request because the customer provided incorrect, incomplete or late information.

Personal data collected in connection with use of the website and services are processed for the purposes of managing customer accounts, plans, requests addressed to Ovaide, customer relations, invoicing, service security and compliance with legal obligations.

Certain data may be disclosed to technical providers, the hosting provider or the payment processor where this is necessary for operation of the services or required by law. Full bank card details are not retained by Ovaide.

The Website is hosted by Amazon Web Services EMEA SARL on servers located in Ireland (European Union). Personal data is processed by authorised service providers under applicable contractual, security and international-transfer safeguards. Appropriate technical and organisational measures are implemented in order to ensure a suitable level of security.

In accordance with applicable law, the customer may exercise rights of access, rectification, erasure, restriction, objection and, where applicable, portability by writing to contact@ovaide.com.

Any question or complaint can be sent via the chat, the personal area or by email to contact@ovaide.com. Ovaide answers as quickly as possible and seeks an amicable solution first.

If no amicable solution is found, consumers keep the right to contact their local consumer protection authority or to bring the dispute before the competent courts, as set out below.

These Terms and Conditions of Sale are governed by the law of England and Wales for customers located outside the European Economic Area and outside the United Kingdom.

For consumers located in the United Kingdom, or in another country whose mandatory consumer protection rules apply, nothing in these Terms and Conditions limits any mandatory rights available under the law of the customer’s habitual place of residence.

Jurisdiction shall be determined in accordance with the applicable legal rules, including any mandatory consumer protection provisions that apply to the customer.

These Terms and Conditions may be made available in more than one language. In the event of any inconsistency of interpretation, the version made available to the customer in a language they understand shall prevail. For customers residing in the United Kingdom, the English version shall prevail.

(Complete and return this form only if you wish to withdraw from the contract.)

To: Rolling Bay Limited — E-mail: contact@ovaide.com

I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the provision of the following service:

• Service booked on: …
• Name of consumer(s): …
• Address of consumer(s): …
• Signature of consumer(s) (only if this form is submitted on paper): …
• Date: …

(*) Delete as appropriate.