Last updated: 21 October 2026
These Cancellation Terms are intended to inform users of the rules applicable to cancellation, termination and, where applicable, reimbursement of plans offered by Ovaide on the website ovaide.com.
They apply to the different offers marketed by Ovaide, including the Unlimited Booking Assistant plan and the Magazine plan, in addition to the General Terms and Conditions of Sale.
The user may request cancellation of their plan at any time.
Unless otherwise provided for by the relevant offer, by the General Terms and Conditions of Sale or by applicable law, cancellation takes effect at the end of the current billing period.
Until that date, the user retains access to the service corresponding to the chosen plan.
3.1 – Pay-per-booking
The pay-per-booking service fee of £3 is charged per confirmed restaurant booking at the time of confirmation. It is non-refundable once confirmed, except in the event of an error by the platform.
3.2 – Unlimited Booking Assistant
The Unlimited Booking Assistant begins with a 3-day trial charged at £0.10. At the end of the trial, it automatically renews at £69.00/month unless cancelled before renewal.
3.3 – Magazine
The digital Magazine plan is available for £7.60 per month.
Billing begins seven (7) days after the sign-up date. At the end of this period, the plan is automatically renewed unless the Customer cancels it beforehand. The frequency of payments may vary, depending on the billing cycle selected at sign-up.
The plan is for an indefinite term and may be cancelled at any time.
The customer may cancel at any time:
The user must submit their request before the next due date if they wish to avoid the next charge. In case of difficulty, the user is invited to use the chat as a priority in order to be assisted in the process.
Unless the right of withdrawal is exercised, cancellation takes effect at the end of the period already paid for.
No cancellation penalty applies to plans of indefinite duration that may be cancelled at any time.
Where a customer has signed up for both the Unlimited Booking Assistant and the Magazine, cancellation of one does not automatically cancel the other, unless a specific offer expressly provides otherwise.
In accordance with the rules applicable to distance contracts, the consumer customer has a period of fourteen (14) days from sign-up to exercise the right of withdrawal, whether for the Unlimited Booking Assistant or the Magazine.
The right of withdrawal may be exercised by means of a clear and unambiguous statement sent from the customer account area, by email or by means of the standard withdrawal form where it is made available.
In the event of a valid exercise of the right of withdrawal, the sums actually paid for the relevant service are refunded within a maximum period of fourteen (14) days from receipt of the request.
If the customer expressly requested that the service begin before the end of the withdrawal period, the customer remains liable for an amount proportionate to the service already provided up to the date of withdrawal.
The right of withdrawal cannot be exercised for services fully performed before the end of the legal period where performance began with the customer’s prior express consent and express waiver of the right of withdrawal, in the cases provided for by applicable laws.
Refunds are only made under the right of withdrawal set out in section 6, or in the event of an error by Ovaide, such as a duplicate charge or a request that was never handled.
Refund requests can be made via chat, from the customer account area or by email. Accepted refunds are made within fourteen (14) days of the request, using the original payment method.
For any question relating to cancellation, termination or refunds, you may contact Ovaide. For any request, we invite you to use the chat as a priority.
Email: contact@ovaide.com